Wildlife Tech Advisor x2

Closing date for applications; Wednesday 25th November, 11:59pm

Start Date: Initial 2-week training commencing 7th December, official start date 4th January 2021

Location: Office based, York

Terms: This post is 30 hours per week, Mon-Fri 

Contract Length: Permanent

Salary: £20,000pa

About NatureSpy

NatureSpy is a social enterprise reimagining how business and conservation is done. We’re a company of two halves; a research/conservation organisation and a commercial online retail store. As our core team is made up of wildlife biologists who use this kit in the field, over the last decade we’ve become Europe’s experts in trail cameras and wildlife watching technology and pass this expertise on to customers and organisations alike, providing both product purchase advice and also fieldwork and research help and support. 

The company’s commercial arm supplies high-end wildlife watching technology to the general public as well as researchers, conservation organisations, filmmakers and Universities, with all profits from sales going back into our monitoring programmes, projects and supporting other conservation organisations.

Job Description

We’re known for our expert knowledge of wildlife tech and our first-class customer support and we’re looking for two wildlife tech advisors to join our friendly but busy team on the commercial side of our business. The successful applicants will help us continue to deliver exceptional service and support to our ever-growing customer base as well as technical work in testing and repairing kit.

Please note: This role is based at our York office where applicants will be expected to adhere to all Covid safety protocols in the office such as; socially distancing 2 metres at all times, regular workstation and equipment cleaning, the use of facemasks/visors in some areas of the building, and compliance with all Covid guidance provided.

Duties

The role will involve supporting NatureSpy staff in two core areas:

1. Customer Service

This will include pre and post-sale support for a wide-ranging customer audience;

  • Dealing with technical queries from customers via phone and email
  • Taking orders over the phone
  • Managing and processing returns
  • Processing refunds and credits
  • Liaising with the Retail & Commercial Development Manager
  • Processing online orders
  • Advising on, and solving delivery queries
  • Adhering to protocols of GDPR and being discreet and sensitive with customer information

2. Technical

The role will also involve testing, maintenance and repairs of equipment;

  • Testing of returned cameras using a variety of methods
  • Basic repairs of equipment where necessary
  • Repackaging/refurbishment of returns
  • Processing of warranty returns within our processes

What we’re looking for

Essential:

  • An excellent, in-depth knowledge of wildlife watching technology, predominately trail cameras, night vision and thermal imaging equipment
  • A good practical knowledge of UK and World wildlife
  • Works just as well in a team as you do on your own, using initiative
  • Comfortable and confident talking and giving advice to a broad spectrum of customers; from those with limited technical knowledge to biologists, ecologists, world-class wildlife filmmakers and researchers
  • Excellent IT skills; including email, customer service software and content management systems
  • The ability to pick up new processes quickly and multi-task
  • A calm, friendly and professional manner
  • Exceptional attention to detail
  • Able to write clear, cohesive instructions

Ideally:

  • You will have a BSc in biology, ecology, conservation or equivalent
  • Previous customer support service experience

Benefits

  • Work in a small, friendly team
  • An extra day off on your birthday
  • Full training provided
  • Company pension scheme
  • Social hours
  • On-site parking

How to apply

Please send a short covering letter, your CV and a 1-page document answering the questions below to:

enquiries@naturespy.org

Please add the subject; Wildlife Tech Advisor application

  1. A potential customer has got in touch asking what the best trail camera for hedgehog monitoring would be; what do you recommend and why?
  2. A disgruntled customer has got in touch with a potentially broken or faulty trail camera; how would you respond and what are the first two things you would suggest trying to resolve the issue?

We also advertise all new posts on environmentjob.co.uk